Basket Frequently Asked Questions

Question 1

How does cashback with Basket work?

Accepted Answer

Basket lets you earn instant cashback by buying and using gift cards. Choose a retailer, select the amount, and pay securely through the app. Use the gift card at checkout and cashback is added to your Basket Wallet right after.

Question 2

Where can I use Basket gift cards?

Accepted Answer

Gift cards bought through Basket can be used online or in-store, depending on the retailer. Each card shows supported redemption methods—like online checkout, in-store scanning, or app-based codes—before you buy.

Question 3

Can I choose any amount for a gift card?

Accepted Answer

Some retailers offer fixed amounts like £10, £25, or £50, while others let you choose a custom amount. Basket shows all available options before checkout.

Question 4

How is cashback calculated and when do I receive it?

Accepted Answer

Cashback is a fixed percentage of the gift card amount. For example, a £50 card at 6% earns you £3 back. Cashback appears in your Basket Wallet instantly after the gift card purchase.

Question 5

Do I need to activate the gift card after purchase?

Accepted Answer

No activation is needed. Once you buy a gift card, it’s ready to use immediately. You’ll see card details like code, barcode, or instructions within your Basket Wallet.

Question 6

How can I track and use my gift cards?

Accepted Answer

All your gift cards are stored in the 'Wallet' tab of the Basket app. From there, you can view card details, copy codes, scan barcodes, and see any expiry dates or usage tips.

Question 7

Can I combine gift cards with other discounts or coupons?

Accepted Answer

Yes—gift cards work like cash, so you can often use them with sale prices, promo codes, or other offers during checkout. Some retailers may have restrictions, which we show before you buy.

Question 8

What happens if I don’t use the full amount on a gift card?

Accepted Answer

Unused balances stay on the gift card and can be used later, unless the retailer states otherwise. You’ll always be able to check your remaining balance via the retailer or app instructions.

Question 9

Is there a minimum to cash out my cashback?

Accepted Answer

You can withdraw your cashback once your Basket Wallet reaches £10. You’ll be prompted to enter your bank details securely for payout.

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What is Cashback with Gift Cards?

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